# Refund Policy

> Source: https://workflowexit.com/refunds · Updated 2026-10-13

> Draft for review — not legal advice.

## 14-day money-back guarantee

If Workflow Exit did not work for you, you can get your money back within 14 days of purchase. For example:

- the converted workflows fail to import into n8n;
- the conversion did not do what you expected;
- you are not satisfied for another reason.

This applies to every conversion plan: Starter, Team and Agency. Done-for-you migrations have their own terms, [below](#done-for-you-migrations).

## How to request a refund

1. Email **hello@workflowexit.com** within 14 days of your purchase.
2. Include your **order number**. It is in the email you received after checkout.
3. If you can, tell us briefly what went wrong. This is optional.

## How refunds are paid

Polar is our Merchant of Record, so Polar processes the refund. The money goes back to the payment method you used. How long it takes to appear depends on your bank or card issuer.

When the refund is issued, the access key for that order stops working.

## Done-for-you migrations

Done-for-you migrations are paid in two halves: a deposit when you book and the rest when we deliver.

- **Before delivery:** cancel at any time by email, and we refund your deposit in full.
- **If we can't deliver a working migration** of the workflows in your package, we refund your deposit and don't charge the second half.
- **After delivery:** for 14 days we fix any problem you report in the delivered workflows. If we can't fix a problem that stops a delivered workflow from working, we refund that workflow's share of the price (the price divided by the package's workflow count).

Gumroad, the Merchant of Record for done-for-you migrations, processes these refunds.

## Your legal rights

If you are a consumer in the EU or UK, the law gives you a 14-day right of withdrawal for digital content. You lose it once the conversion is delivered, because you asked us to deliver it immediately. See section 8 of the [Terms of Service](/terms).

This money-back guarantee is voluntary and applies even after delivery. It is in addition to your legal rights and does not limit them, including your rights if paid digital content is faulty or does not match its description.

## Before you open a dispute

Please email us before you open a dispute or chargeback with your bank. A refund through us is faster, and it does not need your bank to investigate.

## Contact

hello@workflowexit.com

## Frequently asked questions

### Do I need to give a reason for a refund?

No. A short note on what went wrong helps us improve the converter, but it is not a condition for the refund.

### Can I keep the converted files after a refund?

The files are already on your device, and we cannot remove them. The access key for the refunded order stops working, so you cannot run new conversions with it.

### Can I get a refund for the free report or the free workflow conversion?

There is nothing to refund, because they are free. Try them before you buy to see what the converter produces for your workflows.